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Free Worldwide Shipping + All Taxes and Duties Included (We handle all customs clearance — simply receive your order within 3–4 business days.)
Refund policy
International Shipping Return and Refund Policy
Due to the nature of international shipping and customs procedures, please carefully review the following terms before making a purchase.
[Return and Exchange Policy]
1. Deadlines for Requests and Returns
1) Request Deadline:
Return or exchange requests must be submitted within 7 days of receipt, accompanied by photo or video evidence. Requests made after this period may be considered damage incurred during use, making it difficult to process. (help@baenue.com)
2) Return Deadline:
The product must be shipped out within 14 days after receiving Return Merchandise Authorization (RMA).
2. Cost Responsibility (Shipping Fees & Customs Duties)
1) Change of Mind:
The customer is responsible for round-trip international shipping fees, as well as local customs duties, VAT, and customs clearance fees.
Refund Calculation (Change of Mind): Only the product price will be refunded; round-trip shipping fees are non-refundable. Even for free shipping items, the original round-trip shipping costs incurred by the seller will be deducted from the refund. Local customs duties, VAT, and customs clearance fees are not eligible for a refund from the seller.
2) Product Defect / Wrong Item:
If a product defect or incorrect delivery is confirmed, the seller will cover the round-trip shipping fees.
In the case of a return, customers must personally apply for a refund of customs duties and VAT through their local customs office; the seller only refunds the product price.
3. Conditions for Return and Exchange
1) Change of Mind:
The product must be unused, with all tags and protective films intact, showing no signs of use.
The product's condition must be verified through a single, unedited continuous video (one-take video). When returning the item, you must use the original dedicated box and cushioning materials provided at the time of delivery. If damage occurs due to poor packaging, the refund may be partially deducted or fully denied depending on the extent of the damage.
Returns may be restricted for items showing signs of use after installation, exterior damage caused by customer negligence, or Final Sale items.
2) Product Defect:
The final determination of a product defect is based on the seller’s (manufacturer’s) inspection standards.
Video evidence meeting the following conditions is required:
- A single, unedited continuous video showing the shipping box with the label attached, along with close-up footage of the damaged area or the malfunctioning state of the product.
- The original dedicated box and cushioning must be used for the return; damage caused by inadequate packaging may result in a partial or full refund denial.
- Defects caused by customer negligence or items purchased on sale may be ineligible for return.
[Refund Policy]
1. After RMA approval, the seller will schedule the return shipping, and the product will be collected via a trackable international shipping method according to the provided schedule.
2. Any returns sent without the seller’s prior approval may be refused or ineligible for a refund. The seller is not responsible for any issues related to loss or customs clearance for such items.
3. Once the product arrives at the warehouse in Korea and the inspection is complete, the refund will be processed back to the original payment method within 5 to 7 business days.